Frequently Asked Questions (FAQ)

We’ve gathered the most common questions from our customers to help make your shopping experience as smooth as possible. If you can’t find the answer here, feel free to contact us directly.

1. What sizes do you offer?

At La Maison Des Élégants, we offer a range of sizes from Small to 3X to ensure every woman finds the perfect fit. Please refer to our size chart on each product page for detailed measurements.

2. How can I place an order?

Placing an order is simple:

  1. Browse our collection and add items to your cart.
  2. Proceed to checkout, where you can review your order and enter your shipping information.
  3. Choose your preferred payment method and complete your purchase.

Once your order is placed, you’ll receive a confirmation email with order details.

3. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Diners Club
  • Discover
  • Shop

4. Can I modify or cancel my order after it’s been placed?

We process orders quickly to ensure fast delivery. Unfortunately, once an order is placed, it cannot be modified or canceled. If you need assistance, please contact us immediately, and we will do our best to assist you.

5. How do I track my order?

Once your order ships, we’ll send you an email with a tracking number and a link to track your package. You can also log into your account to check the status of your order.

6. What is your return policy?

We offer 30-day returns on most items. If you’re not completely satisfied with your purchase, you can return it for an exchange or refund. Items must be in their original condition, unworn, and with tags attached.

Please refer to our Return & Exchange Policy page for full details.

7. Do you offer free shipping?

Please refer to our Shipping Policy for more information. Shipping charges will apply based on your location.

8. How can I contact customer support?

If you need assistance, you can reach us via:

  • Email: contactus@lamaisondeselegants.com, and our team will get back to you within 24 hours.

9. How do I stay updated on new arrivals and promotions?

To stay in the loop about our latest collections, exclusive offers, and styling tips, follow us on social media or sign up for our newsletter at the bottom of our homepage.

10. Do you ship internationally?

Currently, we only ship within Canada and the U.S..